Frequently Asked Questions (FAQ)
Welcome to La Sporttock Shop’s FAQ section! Here, we aim to address common questions and concerns regarding our products, services, and policies. If you have any further inquiries, please feel free to contact our customer service team at [email protected].
Product Questions
1. What types of shoes do you offer?
We offer a variety of footwear including Approach shoes, Barefoot shoes, Gaiters, Sandals, Slippers, and Walking boots, designed for different outdoor activities.
2. Are your shoes suitable for all terrains?
Yes, our footwear is designed to handle various terrains, from mountain climbs to forest hikes and leisurely park walks.
Shipping and Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx (£12.95) and Free Shipping via EMS for orders over £50.
2. How long does delivery take?
Standard Shipping takes 10-15 days, while Free Shipping takes 15-25 days after shipment.
3. Do you ship internationally?
Yes, we ship globally except to certain remote areas and parts of Asia.
Returns and Exchanges
1. What is your return policy?
You can return or exchange items within 15 days of receipt, provided they are in original condition and packaging.
2. How do I initiate a return?
Please visit our Returns & Exchanges page for detailed instructions on how to process a return.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Account and Order Management
1. How do I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information.
2. Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Please contact us immediately if you need to make changes.
Contact Information
1. How can I contact customer service?
You can reach us at [email protected] for any inquiries or support.
2. What are your business hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM GMT.
Thank you for choosing La Sporttock Shop for your outdoor footwear needs. We are committed to providing you with high-quality products and excellent customer service. Happy adventuring!