Returns & Exchanges Policy
At La Sporttock Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
- Barefoot shoes: Due to the nature of their design and close contact with the foot, barefoot shoes cannot be returned or exchanged unless they are defective.
- Slippers: For hygiene reasons, slippers are non-returnable unless they are defective.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange. Use the template provided below to ensure all necessary information is included.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
- Ship the Item: Package the item securely, including the RMA number, and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5 business days.
Refund Timeline & Method
Refunds will be issued to the original payment method used during purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear La Sporttock Shop Team,
I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
- Item Name: [Product Name]
- Size: [Size]
- Color: [Color]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for shopping with La Sporttock Shop. We appreciate your business and look forward to serving you again.